Care IV Home Health
  • Customer Service
  • Fayetteville, AR, USA
  • Hourly
  • Full Time

Medicare Customer Service Representative

Care IV Home Health is now hiring for the position of Medicare Customer Service Representative in Fayetteville, Arkansas! Our Medicare CSR will provide administrative office support to our Northwest Arkansas team while performing excellent customer service to our patients, referral sources, office team and field staff. The main goal of this position is to get doctor's orders signed and returned in a timely manner in order to continue care and successfully support company billing efforts. Additional duties listed below. This position reports to our Fayetteville Office Manager. Pay depends on experience. Rotating, paid on call required.

Duties & Responsibilities may include, but are not necessarily limited to:

  • Answers multi-line phone and greet visitors & staff
  • Routes calls to various personnel
  • New admissions support, including creating start-of-care packets, etc.
  • Clinical paperwork support, including scanning notes & documentation into the system, faxing 485s, doctor's orders, and other documents to physicians, tracking turn-around-time to get signatures in a timely manner, and other clinical paperwork support duties as assigned
  • Follow up calls to doctor's offices for clinical documentation
  • Faxes, files, scans, emails documents and correspondence as needed
  • Places calls to follow up with patients and field staff in a timely manner
  • Train as a back-up to the Office MGR
  • Participate in rotating on-call
  • Other duties as assigned

Required experience:

  • Minimum 1 year of office experience specifically in the healthcare industry is required
  • Excellent computer skills in Microsoft office and general office support skills required
  • Ability to communicate effectively both verbally and in writing
  • Excellent customer service skills and a positive attitude
  • Well organized, detail-oriented and able to manage time effectively
  • Reliable with consistent attendance

Benefits & Perks for full-time:

  • medical
  • dental
  • vision
  • life
  • disability
  • lucrative company-sponsored retirement plan (with some of the BEST $$ matching rates in the Arkansas home care industry!)
  • generous accrued PTO
  • 6 paid holidays
  • employee referral bonus, cell phone discounts on certain carriers, etc.

Apply online today!



keywords: Medicare, Home Health, Office Assistant, Administrative Assistant, Medical Customer Service Rep, CSR, MA, medical assistant, Receptionist, Home Health office assistant, office support, admin support, medical records, Medical Records assistant, HIM, human resources, HR, Home Health, Administrative Office Assistant, Medical Office Assistant

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